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Policies

  • Shipping and Delivery Information
    Please Read Our Shipping Policy. NO REFUND OR EXCHANGE! Shipping is automatically calculated prior to submitting your payment information. Simply add items to your shopping cart and proceed to the checkout page. You will receive a tracking number via email once your payment has been processed. • USPS first class mail will take 5 to10 business days • In most cases, USPS express mail will take 2 to 3 business days CUSTOM COLOR HAIR TAKES 5-10 DAYS FOR SHIPPING SOMETIMES LONGER DEPENDS ON THE STYLE OR COLOR. International Shipping • First Class – 14 to 20 Business Days • Express – 7 to 10 Business Days Orders overs $100 will require ID verification BEFORE the order is Shipped out. USPS Signature Confirmation is required on orders, $50 or more. We ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR MISPLACED PACKAGES. ONCE YOU RECEIEVE YOUR TRACKING CONFIRMATION. CUSTOMERS ARE RESPONSIBLE FOR TRACKING THEIR PACKAGE ONCE WE SHIP IT AND SEND THE TRACKING NUMBER. PLEASE CONTACT USPS DIRECTLY IN REGARDS TO YOUR SHIPMENT'S STATUS.
  • Returns & Exchange Policy
    • Due to the nature of our products, we DO NOT issue refunds. all sales are final. if you received the wrong product or missing any products please contact our customer service within 4 hours after receiving the merchandise. please do not unravel, wet, play with or install the hair. • Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. please double check your order before making your purchase. • In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping cost. also a 3% cancelation fee will be applied to all paypal orders. • Please note colored hair such as ombre, dyed or bleached hair cannot returned or excahanged. There are no exchanges or refunds on custom wigs, lace wigs. • Please keep records of your return tracking numbers. we are NOT RESPONSIBLE for any lost or stolen packages. •UNCONFIRMED ADDRESS Please make sure that you confirm your address through our website and paypal or you will risk delayed shipment on your products. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THATS NOT LISTEND ON THE INVOICE. any orders over $100 will require identification to prove that the order was in fact made by the card/account owner. Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported. • To ensure speedy delivery, we process orders daily, so they cannot to be altered or changed once your payment is verified and completed. Luxurydollsbundles, LLC reserves the right at our discretion to make changes to prices, policies or sales at any given time. NO REFUNDS.
  • Order Payments
    We accept PayPal. We may require additional information to confirm your purchase once we receive your order. Please be reminded that we cannot cancel or modify your order.
  • Models & Images on Site
    No copyright infringement is intended on use of models and some assets throughout the site. We do not own rights to them. If you would like to report an image for removal, please send us a message here.
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